Privacy Policy PSG88 – Personal Data Protection for Malaysian Online Casino Members

This Privacy Policy describes how PSG88 collects, uses, stores, protects, and in certain limited circumstances, shares personal information provided by or collected about individuals who use the PSG88 online casino platform — including the psg88.best website, Android and iOS mobile apps, and all related services operated by PSG88.

This Policy applies to all categories of PSG88 platform users — active registered members, users in the process of registering, website visitors who have not yet registered, and former members whose accounts have been closed but whose data is retained as required by applicable legal or operational obligations.

PSG88 collects your personal data from several different sources — information you provide directly when registering or using the platform, information collected automatically while you use the platform, and in limited cases, information from legitimate third-party sources for identity verification purposes. The following are the categories of data PSG88 collects:

PSG88 does not collect sensitive data such as health information, political views, or religious beliefs. For KYC (Know Your Customer) purposes, PSG88 may require a copy of your Malaysian MyKad or passport to verify your identity before your first withdrawal or when certain account limits are reached. These documents are stored in an encrypted environment protected by strict access controls.

PSG88 uses collected personal data solely for legitimate and necessary purposes in the operation of the platform. Below is a list of specific purposes and the legal basis for each use of data:

• Account Management: Processing registrations, verifying identity, managing secure logins, and providing access to all PSG88 platform features you are eligible to use.
• Financial Transaction Processing: Processing deposits via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost and ShopeePay, and processing withdrawals to your Malaysian bank account or e-wallet in MYR.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, money laundering, multiple account usage and any misuse of the PSG88 platform that violates the Terms & Conditions.
• Legal & Regulatory Compliance: Meeting anti-money laundering (AML) legal requirements, KYC procedures and any other regulatory compliance obligations applicable to PSG88's operations.
• Service Improvement: Analysing aggregated platform usage patterns to improve the user experience, optimise the interface, identify technical issues and enhance PSG88 customer support services.
• Customer Support: Handling enquiries, complaints and support requests submitted via Live Chat or PSG88 support email, including maintaining records of interactions for reference and quality improvement purposes.
• Service Communications: Sending important account-related notifications such as deposit confirmations, withdrawal approvals, expiring bonus reminders, and account security updates that require your attention.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate assistance, as well as enforcing the self-imposed limits you have set.

PSG88 does not use your data for automated decision-making that negatively affects your rights without human review. Any significant decisions regarding your account — such as suspension or closure — involve review by responsible staff and are not left solely to automated systems.

PSG88 does not sell, rent, or trade members' personal data to any third party. That said, to keep the platform running properly, PSG88 may need to share certain data with third parties who are directly involved in delivering services to you. All such sharing is governed by strict confidentiality agreements.

PSG88 implements multiple layers of technical and organisational security to protect members' personal data from unauthorised access, alteration, disclosure or destruction. PSG88's security infrastructure is designed to meet internationally recognised information security standards.

• Data Encryption in Transit: All communication between your device and PSG88's servers is protected by 256-bit SSL/TLS encryption, ensuring your data cannot be read by any party attempting to intercept the connection.
• Data Encryption at Rest: Sensitive data stored in PSG88's databases — including financial information and identity documents — is encrypted using industry-recognised encryption algorithms.
• Firewall & 24/7 Monitoring: PSG88's server infrastructure is protected by multi-layered firewalls and a cyber threat monitoring system that operates 24 hours a day. Any suspicious activity is detected and addressed automatically and/or by the technical security team.
• Role-Based Internal Access Controls: Access to members' personal data within PSG88's systems is restricted to staff who genuinely require it to carry out their job responsibilities. All access is logged and auditable.
• Two-Factor Authentication (2FA): PSG88 provides and encourages the use of two-factor authentication for account login. This adds an extra layer of security that prevents unauthorised access even if your password becomes known to someone else.
• Regular Security Testing: PSG88 conducts regular penetration testing and security vulnerability assessments to identify and remediate any weaknesses before they can be exploited.

While PSG88 takes comprehensive measures to protect your data, no security system in the world can be guaranteed 100% safe from all threats. You also play an important role in protecting your account — use a strong and unique password, enable 2FA, never share your password with anyone, and contact PSG88 immediately if you suspect any unauthorised activity on your account.

PSG88 uses cookies and similar tracking technologies to ensure the platform operates correctly, enhance the user experience and analyse how the platform is used. Cookies are small text files stored in your web browser or app when you visit the PSG88 platform.

• Essential Cookies (Required): These cookies are required for core platform functions such as maintaining your login session, remembering your language preference and securing transactions. Without them, the PSG88 platform will not function properly and they cannot be disabled.
• Analytics Cookies: PSG88 uses analytics data collected via cookies to understand how users interact with the platform – which pages are visited most frequently, common navigation paths and the most-used features. This data is used in aggregated form for platform improvements.
• Functional Cookies: These cookies store your preferences such as display theme, language settings and game preferences so you do not need to reconfigure them each time you use the PSG88 platform.
• Session Cookies: Temporary cookies that are automatically deleted when you close your browser or log out of your PSG88 account. They are used to maintain the continuity of your active gaming session.

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the PSG88 platform. For the PSG88 mobile app, you can manage cookie permissions through your device's privacy settings.

As a PSG88 member and the owner of your personal data, you have several recognised rights in relation to that data. PSG88 respects and facilitates the exercise of these rights. To exercise any of the rights below, contact us via Live Chat or email at support@psg88.best.

PSG88 does not retain your personal data longer than necessary for the purposes stated in this policy or as required by applicable law. PSG88's data retention policy is as follows:

• Active Account Data: For as long as your PSG88 account remains active, your personal data is retained to enable the continued provision of services. You may update certain information directly through your account panel.
• Data After Account Closure: After your account is closed at your request, PSG88 will delete or anonymise your personal data within 90 days, except for data that must be retained longer for legal reasons.
• Financial Records & Transactions: Financial transaction records may need to be retained for the period prescribed by applicable financial and anti-money laundering laws, typically between 5 and 7 years.
• KYC Data: Identity verification documents submitted for KYC are retained for the period required under applicable AML regulations and will be deleted once that period expires.
• Technical Logs: Technical and security logs are typically retained for 12 months for security audit and incident investigation purposes, after which they are automatically deleted.

When personal data is no longer needed, PSG88 will delete, anonymise or aggregate it using methods that ensure it cannot be recovered or re-identified. Early deletion requests may be submitted but may not be fully processed if there is a legal obligation to retain the data.

PSG88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, new technologies we adopt, or feedback from members and relevant authorities. We are committed to keeping this policy accurate and reflective of PSG88's actual practices at all times.

For amendments considered material — meaning changes that significantly affect your rights or substantially alter how your data is used — PSG88 will notify active members via in-platform notifications and/or email at least 7 days before the amendment takes effect. For minor amendments that do not materially affect your rights, PSG88 will only update the "Last Updated" date at the top of this document.

If you have any questions, concerns or requests regarding this Privacy Policy or how PSG88 handles your personal data, we encourage you to reach out through the official channels below. PSG88 is committed to responding to all privacy-related enquiries within a reasonable timeframe.

For formal requests relating to data rights (access, rectification, deletion, objection), please submit a written request by email to support@psg88.best with the subject line "PERSONAL DATA REQUEST – [your username]", along with a clear description of your request. PSG88 will verify your identity before processing the request to ensure the security of your data, and will respond within 30 business days from the date a complete request is received.

For general privacy enquiries that do not require formal action, the fastest channel is the 24/7 Live Chat available within the PSG88 platform, staffed by support agents who can communicate in Bahasa Melayu. PSG88's support agents are trained to help you understand your privacy rights and how to exercise them effectively.